Terms
The simple rules for ordering and using a film from DearlySeen.
Draft. This policy is a plain-English draft. Have it checked before launch.
Who we are
DearlySeen is run by J & L Studio, a business registered in Singapore (UEN 53522125L). You can reach us at hello@dearlyseen.com.
Your order
- Each film is made to order from the details you give us. Please check every name and detail before you pay.
- Prices in USD. Sales tax or VAT added at checkout where applicable. Payhip works out the tax for your country, shows it before you pay, and pays it to the tax office.
- After you pay, you check a proof of your details and approve it (or we start by ourselves 24 hours after your payment). Once approved, your details are locked. We deliver within 48 hours of approval by email, with a private link to watch and download your film. Keep the link private: anyone who has it can watch the film.
- Corrections and refunds are explained in Refunds and corrections.
How the films are made
- Every story is written, art-directed and checked frame by frame by J & L Studio. Our watercolour-style illustrations and animation are created with the help of AI tools.
- Characters are illustrated look-alikes chosen from a menu, not portraits.
- Sky details are calculated from the city and time you give us and may differ by a few minutes from local records. Star signs and birth flowers are for keepsake fun.
- All music and fonts in our films are licensed for commercial use.
Using your film
- Your film is for personal, non-commercial use. You're welcome to share it with family and friends.
- J & L Studio keeps the rights to the artwork, characters and story.
- We never use your film in our marketing without your permission.
Questions?Email hello@dearlyseen.com. DearlySeen is run by J & L Studio, Singapore (UEN 53522125L). See also Help.