Help

Every story is written, art-directed and checked frame by frame by J & L Studio. Our watercolour-style illustrations and animation are created with the help of AI tools.

A real person puts every film together and checks it before it reaches you.

The characters are illustrated look-alikes, not portraits. You choose the skin tone and hair closest to your baby from our menu of looks.

Parents are shown from behind, so you pick the hair and skin that match best. Any family works: one parent or two.

We calculate the moon phase, sunrise and sunset from the city and time you give us. They may differ by a few minutes from local records.

Star signs and birth flowers are for keepsake fun.

Within 48 hours of approving your proof (see below). We email you a private link where you can watch and download your film.

If we miss the 48-hour promise, ask us and we'll refund you in full.

After you pay, your order page shows a proof of everything personalised in your film: the name in the clouds under the moon from the night your baby was born, your family on the hilltop with your baby and as they grow up, every name, the date, time, city and weight, the zodiac, star sign, birth flower and birthstone, and every line of the story.

If it all looks perfect, press “Looks perfect, start my film”. If anything needs changing, press “Fix something”: your answers open again, filled in, and you see the updated proof when you save. Your version and price never change.

Our 48-hour promise starts when you approve. If we don't hear from you, we send a reminder after 12 hours and start by ourselves 24 hours after your payment, using your details as they are. Once we've started, your details are locked, but you can always email us.

Your order page shows each step: Order received, Payment confirmed, Proof approved, Being illustrated, Quality check and Ready to download, with a countdown once your proof is approved (for example “Your film will be ready in about 31 hours”). If we're ever running late, you'll see a note from us there.

We also email you when your payment is confirmed (with the link to your proof), when you approve it, and when your film is ready.

To see all your orders in one place, choose “Sign in” at the top of the page and enter the email you ordered with. We email you a sign-in link, so there's no password to remember. Orders you placed before signing in are there too.

If any detail we used is wrong, tell us and we'll correct it free. Every order includes one free correction.

Because each film is made just for you, we can't offer a refund once production starts. Please check the spelling of every name before you order.

Yes. Add a dedication and your name in the “From” box. Use the recipient's email, or your own if you'd like to pass it on yourself.

We use your names, birth details and email only to make and deliver your film. Your details, email and film are deleted automatically 90 days after delivery (so download your film to keep it), or sooner if you ask.

We never sell your details, and we never share your film without your permission.

Prices in USD. Sales tax or VAT added at checkout where applicable.

Payhip works out the tax for your country and shows the total before you pay, so there are no surprises.

Standard comes with gentle lullaby. Premium and Keepsake bundle let you choose from 5 original instrumental lullabies, with a short preview of each.

A no-music version is always included. We can't add your own songs, because we only use music we're licensed to use.