Refunds and corrections
Every film is made to order, just for you. Here is what happens if something isn't right.
Draft. This policy is a plain-English draft. Have it checked before launch.
Free corrections
If any detail we used in your film is wrong (a name, the date, the time, the city or the weight), tell us and we'll correct it free. Every order includes one free correction.
We use names exactly as you type them, so please check the spelling before you order.
Refunds
- Before we start making your film: email us and we'll refund you in full.
- Once production has started: because the film is made just for you, we can't offer a refund. Any wrong detail is still corrected free.
- If we miss our 48-hour promise: ask us and we'll refund you in full.
Your right to cancel (UK and EU customers)
Customers in the UK and EU usually have 14 days to cancel an online order. This doesn't apply to personalised items made to your instructions once we have started making them. Before checkout, we ask you to confirm that you understand this with a tick box.
How to ask
Email hello@dearlyseen.com with your order number. Payments are taken by Payhip, our payment partner, so refunds go back to the card or account you paid with. A refund includes any sales tax or VAT you paid. See also our terms.